Return policy
Final Sale
- All items are final sale.
- No exchanges or returns will be accepted after purchase.
(unless there is an error on our part or a manufacturing defect, refer to the warranty)
30 Day Guarantee
Warranty Conditions
- The warranty is valid for 30 days from the date of purchase.
- The warranty only covers manufacturing defects.
- Damage caused by misuse, neglect, or normal wear and tear is not covered under this warranty.
Complaint Procedure
- Contact our customer service at info.krakencollars@gmail.com with a description of the problem and photos of the defective item.
- Our team will review your claim and contact you as soon as possible to inform you of the next steps.
Thank you for your understanding and trust in our products. If you have any questions or concerns, please feel free to contact us.
The Kraken Team